But user-friendly information was lacking, consumer materials were outdated and barriers such as log-in requirements made it impossible to compare birth-control options while shopping among competing health plans.
Information about abortion coverage “was exceptionally difficult” to find, the report noted, with some call center representatives seemingly guessing at what was covered or “whispering or giggling nervously” while providing information.
The report calls for insurance companies to do a better job explaining to women what they cover. Some insurers promised more training for call center workers in response to the findings.
“We found contraceptive coverage is pretty strong in Illinois,” said report co-author Kathy Waligora. “But when we looked at how easy it is to find out what’s actually covered, that was not as positive.”
Read more in the Washington Times.
